Before you start booking
The process of arranging an engineer visit online will require you to accept our offer of an appointment which will be sent to you via an email address that you provide. Reserved date and time slots are provisional until you accept the offer by clicking on the link provided in that email. The contract between you and us is only formed when you accept our offer.
Please ensure that an adult is present at the property at all times during the repair appointment. We cannot enter alone or remain unsupervised.
Repair troubleshooting and telephone numbers for consumers in the Republic of Ireland and remote regions in the UK.
You'll be surprised to learn how many repair issues you can quickly solve yourself. Just have a look at the most common questions about your NEFF appliance
Engineer visits cannot be booked online in the Republic of Ireland. Please call 01450 2655.
Customers in some remote areas of the UK, such as the Scottish Isles, cannot book online. Please call 0344 892 8989
Calls will be answered 24 hours a day. Our specialist advisors are available Monday to Friday 8am to 8pm, Saturday 8am to 4pm and Sunday 9am to 3pm.
Calls are charged at the basic rate, please check with your telephone service provider for exact charges. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.
How to identify your appliance.
For an online booking we need the E-Nr (model number) and FD number of your appliance. That helps us to identify your exact model for tailor-made support. You can find both on the type plate of your NEFF appliance.
Will there be any costs for the repair?
You may be charged a minimum cost for the repair if your appliance isn't covered by the warranty under the statutory warranty conditions.
