Our trained and qualified engineers repair large NEFF appliances at your home and they are based locally around Ireland. In some areas of Ireland we use selected and approved service partners to carry out repairs on our behalf.
Some appliance problems can be fixed without the need for a repair, and our get support information will help you to resolve a variety of common problems that might occur with your NEFF appliance.
To book a repair online, please enter the model number (E-Nr) for your NEFF appliance below to get started.
If your NEFF appliance is covered by an insurance plan or policy, such as Domestic & General, please do not book a repair online. Please call our contact centre on 01450 2655 and one of our advisors will book a repair for you.
We have provided answers to the most frequently asked questions about the NEFF repair service below.
If your NEFF appliance is within the manufacturer's warranty, then the cost of your repair, including any replacement spare parts fitted, will be FREE within the warranty period, subject to our warranty terms and conditions.
If your NEFF appliance is out of warranty, then the repair will be chargeable. Our call-out charge is €103.00 including VAT. The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. All replacement spare parts are charged additionally.
In some areas we may use an approved service partner to carry out repairs, and they may have different repair prices to ours, but you will be informed of these when they contact you to book your repair. For more information, please read our repair service terms and conditions.
If your NEFF appliance is covered by an insurance plan or policy, such as Domestic & General, please call NEFF on 01450 2655 and an advisor will book a repair for your appliance. Do not book your repair online as you may be charged for the cost of your repair instead of your insurer. Please have your NEFF appliance's model number (E-Nr), FD number and purchase date ready prior to calling NEFF.
Repairs are carried out by our own locally based engineers around the country who are employed and trained by NEFF, which gives them unrivalled knowledge and expertise with our NEFF appliances. In some areas we have approved service partners who carry out repairs on our behalf.
Our engineers can repair large NEFF home appliances such as washing machines, tumble dryers, washer dryers, dishwashers, fridges, freezers, ovens, hobs, cooker hoods, warming drawers and coffee machines.
Repair payments are made to the engineer on the day of your repair by card or cheque. We never take payment from private individuals before a repair visit.
Our engineers can repair your NEFF appliances on weekdays, but some weekend appointments are available.
Our NEFF engineers will only replace any faulty parts with original replacements parts from our German warehouse, and we store parts for up to ten years after producing an appliance.
Below you can find links to our warranty terms and conditions for repairs inside of the two year manufacturer's warranty, and our repair terms and conditions for repairs outside of the two year manufacturer's warranty.
Let our appliance experts guide you from the comfort of your home. Book a phone or video consultation with a NEFF appliance expert, who will call you from the Home of Innovation, our NEFF Showroom.*
To note, nothing is priced in the Home of Innovation, please refer to your local electrical retailer or kitchen supplier for accurate pricing
We are delighted to offer face to face, video and phone product advice appointments. For the health and safety of our customers and staff, we ask you to keep to a maximum of 2 people per appointment.
At NEFF we are always striving to improve our products and services and value your opinion. Can you help us by answering this brief survey?
It will not take you more than a minute.
If you need any support, please contact us or call us at 01450 2655.
Thank you
