If your NEFF appliance is within the manufacturer's warranty, then the cost of your repair, including any replacement spare parts fitted, will be FREE within the warranty period, subject to our warranty terms and conditions.

If your NEFF appliance is out of warranty, then the repair will be chargeable. Our call-out charge outside of the M25 is £106.00 including VAT, and within the M25 our call-out charge is £117.00 including VAT. The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. All replacement spare parts are charged additionally. In some areas we may use an approved service partner to carry out repairs, and they may have different repair prices to ours, but you will be informed of these when they contact you to book your repair. For more information, please read our repair terms and conditions.

To book an engineer visit where an appliance is covered by an insurance plan or policy, such as Domestic & General, please call us on 0344 892 8989.

TWG/The Warranty Group do not use the NEFF engineer service so customers will need to contact TWG for non-warranty repairs for policies held before 2019. If in doubt, please call them first otherwise we will expect you to pay the engineer on the day for any work. If you are unsure, please call before booking a visit.

For insurance plans under John Lewis | The Warranty Group (TWG), please visit this page: https://www.johnlewis.com/our-services/added-care/added-care-terms-and-conditions-archive.

If you proceed to book online, the service visit will be charged. If you are unsure, you can call us for more information.

Please have your appliance's model number (E-Nr), FD number and purchase date ready prior to calling us.

Repairs are carried out by our own locally based engineers around the country who are employed and trained by NEFF, which gives them unrivalled knowledge and expertise with our NEFF appliances. In some areas we have approved service partners who carry out repairs on our behalf.

Our engineers can repair large NEFF appliances such as washing machines, tumble dryers, washer dryers, dishwashers, fridges, freezers, ovens, hobs, cooker hoods, warming drawers and coffee machines.

Repair payments are made to the engineer on the day of your repair by card. We never take payment from private individuals before a repair visit.

Our engineers can repair your NEFF appliances on weekdays, but some weekend appointments are available.

Our NEFF engineers will only replace any faulty parts with original replacements parts from our German warehouse, and we store parts for up to ten years after producing an appliance.

Below you can find links to our warranty terms and conditions for repairs inside of the two year manufacturer's warranty, and our repair terms and conditions for repairs outside of the two year manufacturer's warranty.