This is an important safety notice for NEFF appliances. A limited number of NEFF appliances are affected, please check if your appliances are affected. Find out more information below or contact our customer service team.

Gas Hobs

We have identified a possible risk of explosion in a limited number of gas cooking appliances from the production period between 2009 and 2011. The reason is potential damage to further installed gas connectors. In particular circumstances, gas can escape and, in extremely rare cases, there might be a risk of explosion.

We are offering the free replacement of the connector by an authorized service technician to every owner of an affected appliance. The replacement is carried out at the owner’s home and resolves the issue completely.

Please call 0800 0287 260, or click the link below, for more information.

More information

Contact Us

Do you need further help and support? Our customer service team will be able to provide the help you need.

Repair Service

Need to book a repair? Not a problem. We can arrange for an engineer to repair your NEFF appliance, both in and out of warranty.

User Manuals

If you need any help and support that is specific to your NEFF appliance model, your user manual is the best place to find this information.

NEFF Store

Search for original spare parts and buy tested and approved accessories and cleaning and care products for your NEFF appliances in the NEFF store.