Error code: F5 + Power Level and Audible Signal

Cause: Hot cookware is near the control panel, which may cause the electronics to overheat.

Solution:

Remove the hot cookware from the vicinity of the control panel.

The fault display and signal tone should go away shortly after removing the cookware.

You can then continue cooking as usual.

Fault Code: F5 and Signal Tone

Cause: Hot cookware is near the control panel, causing the cooking zone to switch off to protect the electronics.

 

Solution:

 

1.Remove the hot cookware from the vicinity of the control panel.

2.Wait a few seconds for the electronics to cool down.

3.Touch any button on the control panel. Once the fault display goes out, you can continue cooking.

Need further assistance?

If you have followed all of the instructions above and the problem still remains, we would advise you to book a NEFF engineer to inspect and repair your hob. You can book a repair online quickly and easily by using our online booking system, click the link below to get started.

Book a repair online

Contact NEFF Customer Service

Need to speak to an advisor? Give us a call on 0344 892 8989 and one of our specialist advisors will answer your questions. If you are in the Republic of Ireland, please call us on 01450 2655.

Contact NEFF

Instruction manuals

If you need any model-specific information, your instruction manual is the best place to look for this.

Go to instruction manuals

NEFF store

For genuine NEFF spare parts, quality accessories and a range of cleaning and care products tested and approved for your NEFF appliance, visit our online shop.

Visit store

NEFF Repair Service

Our trained and qualified engineers repair large NEFF appliances both in and out of warranty, at your home, and are based locally around the UK. In some areas, we use selected and approved service partners to carry out repairs on our behalf.

Book a repair online