If you're experiencing issues with your gas hob not igniting, here are some common causes and solutions:

Food Debris or Dirt

Cause: Food remnants or dirt may have accumulated between the ignition plug and the burner, preventing proper ignition.

Solution: Clean the space between the ignition plug and the burners thoroughly to remove any debris. Click here to see our step-by-step guide on how to clean your gas hob.

Wet Burner Parts

Cause: The burner parts might be wet, which can interfere with ignition.

Solution: Carefully dry the burner parts before attempting to ignite the hob again.

Incorrect Burner Positioning

Cause: Burner parts not correctly positioned can lead to ignition failure. This issue commonly occurs after cleaning your gas hob.

Solution: Double-check that all burner parts are properly aligned and securely in place. Misaligned parts can prevent the burner from lighting, so ensure each piece is fitted correctly after cleaning. Click here to see our step-by-step guide on how to clean your gas hob

Electrical Connection Issues

Cause: The appliance may not be properly earthed, or the connection could be incorrect. Additionally, the earth cable might be damaged.

Solution: Contact a qualified electrician to check the appliance's earthing and connections.

Need further assistance?

If you have followed all of the instructions above and the problem still remains, we would advise you to book a NEFF engineer to inspect and repair your hob. You can book a repair online quickly and easily by using our online booking system, click the link below to get started.

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Contact NEFF Customer Service

Need to speak to an advisor? Give us a call on 0344 892 8989 and one of our specialist advisors will answer your questions. If you are in the Republic of Ireland, please call us on 01450 2655.

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Instruction manuals

If you need any model-specific information, your instruction manual is the best place to look for this.

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NEFF store

For genuine NEFF spare parts, quality accessories and a range of cleaning and care products tested and approved for your NEFF appliance, visit our online shop.

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NEFF Repair Service

Our trained and qualified engineers repair large NEFF appliances both in and out of warranty, at your home, and are based locally around the UK. In some areas, we use selected and approved service partners to carry out repairs on our behalf.

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