What should I do if I smell gas in my kitchen?

If you detect the smell of gas, it’s important to take immediate action:

Check Control Knob

Cause: The control knob may be open, allowing gas to escape.

Solution: Close the control knob immediately.

Improper Connection

Cause: The gas cylinder might not be connected correctly.

Solution: Double-check and secure the connection of the gas cylinder.

Gas Leak

Cause: There may be a leak in the gas pipe.

Solution:

1. Close the main gas tap immediately.

2. Ventilate the room to disperse the gas.

3. Immediately call an authorised gas engineer or contact National Gas Emergency service number for your area who can inspect the gas system.

If you smell gas, suspect a leak, or need emergency gas services, there is a free 24-hour National Gas Emergency Helpline available.

The correct emergency number depends on your location within the UK and the type of gas involved.

For natural gas contact the below numbers:

1. England, Wales, and Scotland: 0800 111 999

2. Northern Ireland: 0800 002 001

3. Republic of Ireland: 1850 205 050

4. Isle of Man: 0808 1624 444

5. Guernsey: 01481 749000

6. Jersey: 01534 755555

For LPG call the number on the bottles or bulk tank.

These emergency services will check for gas leaks and make the situation safe. After that, you can arrange for an authorised engineer to visit and resolve the issue.

Do not use the appliance until you are certain there are no leaks.

Contact NEFF Customer Service

Need to speak to an advisor? Give us a call on 0344 892 8989 and one of our specialist advisors will answer your questions. If you are in the Republic of Ireland, please call us on 01450 2655.

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Instruction manuals

If you need any model-specific information, your instruction manual is the best place to look for this.

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NEFF store

For genuine NEFF spare parts, quality accessories and a range of cleaning and care products tested and approved for your NEFF appliance, visit our online shop.

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NEFF Repair Service

Our trained and qualified engineers repair large NEFF appliances both in and out of warranty, at your home, and are based locally around the UK. In some areas, we use selected and approved service partners to carry out repairs on our behalf.

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