Touch buttons are not working or responding

If the touch buttons on your NEFF induction hob stop working or responding, especially after water has come into contact with them, follow these steps to troubleshoot and resolve the issue:

1. Dry the Control Panel

Wipe Off Water: Immediately dry the touch control panel with a soft, dry cloth. Moisture on the panel can cause the touch buttons to become unresponsive.

Allow Time to Dry: If a significant amount of water spilled, it might be helpful to let the hob air dry for a few minutes before attempting to use it again.

2. Power Cycle the Hob

Turn Off the Hob: Switch off the hob using the main power button or by turning off the power supply at the circuit breaker.

Unplug if Possible: If accessible, unplug the hob from the electrical outlet or switch off the circuit breaker.

Wait: Leave the hob off for about 5-10 minutes. This allows any residual moisture to evaporate and can reset the touch controls.

Turn It Back On: After waiting, reconnect the power and turn the hob back on to see if the touch buttons are responsive again.

3. Check for Lock Mode Activation

Child Lock: Ensure that the hob is not in child lock mode, which might prevent the buttons from responding. If the lock symbol is lit, press and hold the lock button for a few seconds to deactivate it.

4.Clean the Control Panel

Remove Residue: Even after drying, there may be residue left on the control panel from the water. Gently clean the panel with a soft, slightly damp cloth, followed by a dry cloth to ensure it's completely free of moisture and debris.

If the touch buttons still do not respond after these steps, there may be a deeper issue requiring professional repair. Contact NEFF customer support or schedule a service visit to have a technician inspect the hob.

If you have followed all of the instructions above and the problem still remains, we would advise you to book a NEFF engineer to inspect and repair your hob. You can book a repair online quickly and easily by using our online booking system, click the link below to get started.