The door is not shut properly
To start the self-cleaning programme, ensure that the oven is fully shut. If your door can’t shut and lock properly, then self-cleaning will not start due to health and safety reasons. During the Pyrolytic cleaning programme, the oven heats up to approximately 485°C which reduces all the leftover food and spills to ash.
If you are having problems with closing the oven door, click here.
Need further assistance?
If you have followed all of the instructions above and the problem still remains, we would advise you to book a NEFF engineer to inspect and repair your oven. You can book a repair online quickly and easily by using our online booking system, click the link below to get started.